Refund policy

Auto Essentials Co. Return Policy

Effective Date: September 1, 2024

At Auto Essentials Co., we strive to ensure your satisfaction with every purchase. If you are not completely satisfied with your order, we offer a return policy subject to the following terms:

Return Eligibility

• Items must be returned within 30 days of the delivery date.
• Products must be in their original condition, unused, and in the original packaging.
• Certain items, such as custom orders or final sale items, are not eligible for return. These items will be clearly marked as non-returnable on the product page.

Restocking Fee

• All returns are subject to a 30% restocking fee, which will be deducted from your refund.

Return Process

1. Initiate a Return: To initiate a return, please contact us at Help@AutoEssentialsCo.com with your order number and the reason for your return.
2. Return Authorization: We will provide you with a Return Merchandise Authorization (RMA) number and detailed instructions on how to return your item(s).
3. Shipping: Customers are responsible for return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
4. Refund Processing: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 5-7 business days, minus the restocking fee.

Non-Refundable Items

• Shipping costs are non-refundable.
• Any items not in their original condition, damaged, or missing parts for reasons not due to our error are not eligible for a refund.

Contact Information

For any questions or concerns regarding our refund policy, please contact us at Help@AutoEssentialsCo.com or call 248-209-9619.